Doug Wolfson · Change Director
Superpowers
Excellent stakeholder management and facilitation skills
Results-based delivery focus on business outcomes and user adoption
Trusted advisor to senior and executive leaders
Creating executive programs to teach and enable change competency
Strong strategic analysis of complex organisational environment
Confident speaker and presenter on change and leadership topics
What are the main skills I bring to Change as Usual?
Change system design and Capability
Setting up enterprise/organisation capability and functions to lead change
Designing frameworks and models – drawing on contemporary business thinking
Coaching and enabling senior leaders on change leadership
Designing and delivering bespoke change management workshops and training
Program set up, remediation and resets
Undertaking change and program diagnostics to reset projects and to achieve business outcomes
Performing assessments and distilling complex business environments to collaboratively tailor solutions
Engaging and co-designing with business teams to develop the change roadmap
Developing fit for purpose approaches to set up change program and strategy
Undertaking end-to-end change management delivery and user adoption using innovative solutions
Designing and execution of strategic and tactical change plans
My story
Over the last 20 years, I have worked with organisations going through large and complex transformation initiatives. I have consulted and worked with organisations to realise their change agendas within the financial services, fast-moving consumer goods, government and non-profit sectors. Organisations that I have worked with include some of Australia’s most iconic brands: AMP, Woolworths, Nestlé, Department of Defence, Australian Federal Police, Telstra, Anglicare, Westpac, Sydney Ferries, QBE Insurance and Guide Dogs.
In the past, I had the opportunity to lead the Westpac change management practice over a two-year period, where I provided leadership for over 250 change practitioners who delivered initiatives across the annual $1.3bil Westpac project delivery portfolio. In the role, I provided thought leadership on change management and user adoption for ongoing ways to improve business outcomes and maximise the return on investment for programs.
Since 2009, I have been an adjunct faculty member at the AGSM (UNSW), teaching change management and leadership in the MBA program. Also, during that time, I have developed and delivered executive education change management modules for a variety of organisations, including the ABC, ANZ, the Department of Community Services, and Qantas.
As part of my ongoing commitment to promoting excellence in the management of change, I am one of the founders of the Change Management Institute (CMI) back in 2005.
